Q&A

If your order is missing items, please contact our customer service team immediately with your order number and details of the missing items. We will work to resolve the issue quickly by either shipping the missing items or issuing a refund. @customerservice@dekorwrighthomegoods.com

To cancel or change your order, please contact our customer service team as soon as possible after placing the order. If the order has not yet been processed or shipped, we will be able to make the necessary changes or cancel it. If the order has already been processed, we will guide you through the return process.

Orders may be canceled for various reasons, such as stock availability issues, payment processing problems, or errors in the shipping address. If your order is canceled, you will receive an email notification with the reason for cancellation. Please contact our customer service team if you need further assistance.

We will provide you with a tracking number via email once your order has been shipped. You can use this tracking number to check the status and location of your shipment. Additionally, you can log into your account on our website and navigate to the "Order History" section for detailed information about your order. If you have any questions, our customer service team is available to help.

Yes, we do our best to restock popular items as quickly as possible. You can sign up for restock notifications on the product page to receive an email as soon as the item is available again. Additionally, you can contact our customer service team for more information on specific products.

Certain items may be available in limited quantities due to high demand, exclusive collections, or limited production runs. We suggest purchasing these items quickly to avoid missing out, and signing up for notifications to stay informed about restocks and new arrivals.

If an item becomes out of stock after you place your order, we will notify you immediately. You will be given the option to wait for the item to be restocked, choose an alternative product, or receive a full refund for the out-of-stock item. We apologize for any inconvenience and appreciate your understanding.

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization number and detailed instructions on how to send the item back to us.   Email: customerservice@dekorwrighthomegoods.com

Yes, customers are responsible for the flat return shipping fee($5) unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely. If the return is due to our error, we will cover the return shipping costs.

Once we receive your returned item, we aim to process the return within 5-7 business days. You will receive an email confirmation once the return has been processed. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your payment method.

Unfortunately, we cannot accept returns or exchanges after the 30-day return period. We recommend inspecting your items upon receipt and contacting us immediately if there are any issues to ensure timely resolution.

To review our term of service, please visit our website at https://dekorwrighthomegoods.com/policies/privacy-policy